At EyeSewa, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you can return or exchange your item(s) within 7 days of receiving your order. Please read the following terms and conditions carefully.
Eligibility for Returns
To qualify for a return or exchange:
The item must be in its original condition, unused, and undamaged.
The product must include all original packaging, accessories, and tags.
Prescription glasses must match the details provided at the time of purchase.
Non-Returnable Items
The following items are not eligible for return or exchange:
Customized or specially made lenses and frames.
Gift cards and promotional items.
Items damaged due to customer misuse.
Steps to Request a Return
Contact Us: Notify our customer service team within 7 days of receiving your order at [support@eyesewa.com/977-984-7281156.
Provide Proof: Share your order number, receipt, and a clear photo of the product for verification.
Approval: Once your return request is approved, we will provide you with return instructions.
Refund Process
Refunds will be processed within 5–7 business days after the returned item is received and inspected.
Refunds will be issued to the original payment method used during the purchase.
Shipping charges are non-refundable unless the return is due to an error on our part (e.g., wrong item shipped or a defect).
Exchanges
Exchanges are allowed for eligible items if the original product is returned in perfect condition.
Additional charges may apply for price differences between products.
Shipping Costs
The customer is responsible for return shipping costs unless the return is due to our error or a defective item.
We recommend using a trackable shipping service for your return.
Contact Us
If you have any questions or need assistance with a return, please contact us: Email: order@eyesewa.com Phone: +977-984-7281156
